Unconditional Guarantee

Over the past 10 years, we have developed and refined a system of doing business that makes us unique in the industry. We like to call it URBAN FLORA SYSTEM, a way of professionally conducting business to best serve our customers’ needs. We are so confident of the URBAN FLORA SYSTEM that we are providing the following unconditional guarantees in writing:

WE PROMISE to perform the installation on the day agreed upon between you and the URBAN FLORA operations department.

WE PROMISE to professionally service your plants every week. 

WE PROMISE to provide you with a weekly Service Report stating the date and exact type of service performed by the URBAN FLORA trained technicians.

WE PROMISE to replace a damaged or dying plant within two weeks of its approval and documentation on the weekly service report.  If the plant material is a special order or unavailable, we will replace it with a mutually agreed upon variety.

WE PROMISE that an URBAN FLORA supervisor will perform a quarterly on-site review of your account.  You are welcome to accompany our personnel on the walk-through, and we encourage you to do so.  You can then evaluate our service on the Client Response Form that we provide for you.

WE PROMISE to respond to a call from you within 24 hours. You will receive a telephone call or a personal visit from a member of the URBAN FLORA management team.

If Urban Flora fails to provide any of these guaranteed services, we will reimburse you one month’s service fee, up to $250.

Very simply, that's how we deliver the URBAN FLORA SYSTEM to you.  And that's a promise!

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