Urban Flora, Inc.

Interior Landscaping                            

UNCONDITIONAL GUARANTEE

                Over the past 10 years, we've developed --and refined-- a system of doing business

that makes us unique in the industry.  We call it the URBAN FLORA SYSTEM, a way

 of professionally conducting our business to best serve our customers’ needs.  We are so

                confident of the URBAN FLORA SYSTEM that we are providing the following uncon-

ditional guarantees in writing:

                        WE PROMISE to perform the installation on the day agreed upon between you and the

                        URBAN FLORA operations department.

                        WE PROMISE to professionally service your plants every week.  This includes:

                        WE PROMISE to provide you with a weekly Service Report stating the date and

                        exact type of service performed by the URBAN FLORA trained technicians.

WE PROMISE to replace a damaged or dying plant within two weeks of its approval

                        and documentation on the weekly service report.  If the plant material is a special order

                        or unavailable, we will replace it with a mutually agreed upon variety.

                        WE PROMISE that an URBAN FLORA supervisor will perform a quarterly on-site

                        review of  your account.  You are welcome to accompany our personnel on the walk-thru,

                        and we encourage you to do so.  You can then evaluate our service on the

                        Client Response Form that we provide for you.

                        WE PROMISE to respond to a call from you within 24 hours. You will receive a

                        telephone call or a personal visit from a member of the URBAN FLORA

                        management team.

                        If Urban Flora fails to provide any of these guaranteed services, we will reimburse

                        you one month’s service fee, up to $250.

                        Very simply, that's how we deliver the URBAN FLORA SYSTEM to you.  And that's

                        a promise.